Customer Success Manager - Dallas, TX, USA
What You’ll Do
This position requires advanced customer service and Enterprise technical support abilities, strong analytical and problem solving skills, a high level of professionalism, the ability to multi-task, strong attention to detail and self-motivation.
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Set the groundwork for our client’s successful journey by taking part in the post-sales engagement process, including performing onboardings, product implementations, and renewals.
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Continually Improve the MCE offering to our customers, and expand the relationship and opportunity for further investment.
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End to End Project Management of new Initiatives.
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Monitor, measure, and map the client’s activity including periodic review meetings with Customers, Account Managers, Sales Mangers, Technical Managers and Board Level Directors.
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Provide single point of contact for customer escalations.
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Drive usage and adoption of our product, using data and best practices.
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Collaborate with the Sales and Support teams to ensure a smooth transition of ongoing client management.
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Perform UAT testing of new versions in customer’s environment.
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Help with the installation process of new and advanced products.
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Provide continuous feedback and new features requests to our product and marketing teams in Tel-Aviv.
The ideal candidate will have
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Experience as a CSM in the Telecom industry.
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BA/BS Degree.
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3 to 5 years of experience in a technology company, with proven track record of delivering quality results.
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A good understanding of customer success metrics and KPIs.
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A passion for communicating with clients and a drive for success.
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Excellent communication skills: utilized with our clients, as well as delivering effective feedback to your peers and management.
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Strong technical skills.
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A strong sense of ownership.
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A service-oriented, can-do attitude: you are able to stay enthusiastic and work on the go-forward strategy.
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Extra Credit: Experience using Zendesk, JIRA andvarious CRM systems.
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Experience in QA and project management.
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Experience in Retail Environments.
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Experience in the Telecommunication Industry.
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Benefits
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mce offers competitive pay with great health insurance plan, 401k plan with matching contribution. Generous PTO policy and paid holidays.
Job Type: Full-time
Required travel:
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25% (Required)
Additional Compensation:
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Bonuses
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Other forms
Work Location:
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One location
Benefits:
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Health insurance
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Dental insurance
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Retirement plan
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Paid time off
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Flexible schedule
This Job Is Ideal for Someone Who Is:
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Adaptable/flexible -- enjoys doing work that requires frequent shifts in direction
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Detail-oriented -- would rather focus on the details of work than the bigger picture
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High stress tolerance -- thrives in a high-pressure environment
Schedule:
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Monday to Friday
To apply send your CV to jobs@mce.systems