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Customer Success Manager - Dallas, TX, USA

What You’ll Do

This position requires advanced customer service and Enterprise technical support abilities, strong analytical and problem solving skills, a high level of professionalism, the ability to multi-task, strong attention to detail and self-motivation.

  • Set the groundwork for our client’s successful journey by taking part in the post-sales engagement process, including performing onboardings, product implementations, and renewals.

  •  Continually Improve the MCE offering to our customers, and expand the relationship and opportunity for further investment.

  •  End to End Project Management of new Initiatives.

  • Monitor, measure, and map the client’s activity including periodic review meetings with Customers, Account Managers, Sales Mangers, Technical Managers and Board Level Directors.

  • Provide single point of contact for customer escalations.

  • Drive usage and adoption of our product, using data and best practices.

  •  Collaborate with the Sales and Support teams to ensure a smooth transition of ongoing client management.

  • Perform UAT testing of new versions in customer’s environment.

  • Help with the installation process of new and advanced products.

  • Provide continuous feedback and new features requests to our product and marketing teams in Tel-Aviv.

The ideal candidate will have

  • Experience as a CSM in the Telecom industry.

  • BA/BS Degree.

  • 3 to 5 years of experience in a technology company, with proven track record of delivering quality results.

  • A good understanding of customer success metrics and KPIs.

  • A passion for communicating with clients and a drive for success.

  • Excellent communication skills: utilized with our clients, as well as delivering effective feedback to your peers and management.

  • Strong technical skills.

  • A strong sense of ownership.

  • A service-oriented, can-do attitude: you are able to stay enthusiastic and work on the go-forward strategy.

  • Extra Credit: Experience using Zendesk, JIRA andvarious CRM systems.

    • Experience in QA and project management.

    • Experience in Retail Environments.

    • Experience in the Telecommunication Industry.


  • mce offers competitive pay with great health insurance plan, 401k plan with matching contribution. Generous PTO policy and paid holidays.

Job Type: Full-time

Required travel:


  • 25% (Required)

Additional Compensation:

  • Bonuses

  • Other forms

Work Location:

  • One location


  • Health insurance

  • Dental insurance

  • Retirement plan

  • Paid time off

  • Flexible schedule

This Job Is Ideal for Someone Who Is:

  • Adaptable/flexible -- enjoys doing work that requires frequent shifts in direction

  • Detail-oriented -- would rather focus on the details of work than the bigger picture

  • High stress tolerance -- thrives in a high-pressure environment


  • Monday to Friday

To apply send your CV to jobs@mce.systems