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Customer Success Manager - Dallas, TX, USA


What You’ll Do

This position requires advanced customer service and Enterprise technical support abilities, strong analytical and problem solving skills, a high level of professionalism, the ability to multi-task, strong attention to detail and self-motivation.

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  • Set the groundwork for our client’s successful journey by taking part in the post-sales engagement process, including performing onboardings, product implementations, and renewals.
     

  •  Continually Improve the MCE offering to our customers, and expand the relationship and opportunity for further investment.
     

  •  End to End Project Management of new Initiatives.
     

  • Monitor, measure, and map the client’s activity including periodic review meetings with Customers, Account Managers, Sales Mangers, Technical Managers and Board Level Directors.
     

  • Provide single point of contact for customer escalations.
     

  • Drive usage and adoption of our product, using data and best practices.
     

  •  Collaborate with the Sales and Support teams to ensure a smooth transition of ongoing client management.
     

  • Perform UAT testing of new versions in customer’s environment.
     

  • Help with the installation process of new and advanced products.
     

  • Provide continuous feedback and new features requests to our product and marketing teams in Tel-Aviv.

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The ideal candidate will have
 

  • Experience as a CSM in the Telecom industry.
     

  • BA/BS Degree.
     

  • 3 to 5 years of experience in a technology company, with proven track record of delivering quality results.
     

  • A good understanding of customer success metrics and KPIs.
     

  • A passion for communicating with clients and a drive for success.
     

  • Excellent communication skills: utilized with our clients, as well as delivering effective feedback to your peers and management.
     

  • Strong technical skills.
     

  • A strong sense of ownership.
     

  • A service-oriented, can-do attitude: you are able to stay enthusiastic and work on the go-forward strategy.
     

  • Extra Credit: Experience using Zendesk, JIRA andvarious CRM systems.
     

    • Experience in QA and project management.

    • Experience in Retail Environments.

    • Experience in the Telecommunication Industry.

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Benefits
 

  • mce offers competitive pay with great health insurance plan, 401k plan with matching contribution. Generous PTO policy and paid holidays.


Job Type: Full-time

Required travel:
 

  • 25% (Required)


Additional Compensation:
 

  • Bonuses

  • Other forms


Work Location:
 

  • One location


Benefits:
 

  • Health insurance

  • Dental insurance

  • Retirement plan

  • Paid time off

  • Flexible schedule


This Job Is Ideal for Someone Who Is:
 

  • Adaptable/flexible -- enjoys doing work that requires frequent shifts in direction

  • Detail-oriented -- would rather focus on the details of work than the bigger picture

  • High stress tolerance -- thrives in a high-pressure environment


Schedule:
 

  • Monday to Friday

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To apply send your CV to jobs@mce.systems