White Label Care App
Using mce Mobile app, your customer is empowered to engage with its mobile device in a way once reserved for store employees and care center personnel.
Using mobile care (diagnostics, issue resolution, and content transfer), Device Upgrade and Return journeys can all be initiated or resumed by your customers at the palm of their hands.
Content Transfer Direct
Allow your customers to transfer content directly from one device to another as part of your offering. A simple, secure way to transfer content over WiFi at home, on the go, or at the retail location. Start anywhere, continue anywhere. Include content transfer as part of upgrade, trade-in, and other user journeys to improve conversion and remove barriers.
Trade-In and Recycling
mce offers accurate device grading with a tailored user journey from teaser to completing a trade, customized to your needs and integrated with existing systems to maximize device value. No more processing mistakes and refund handling; you decide how to walkthrough potential or existing customers with notifications and decision junctions based on the quality of the used device to give maximum value.
Start the care operation and initiate call-center assistance in a seamless private experience. Enable your call-center to conduct diagnostics and apply remedies - all after granted authorization from the customer.
App or Framework
mce Mobile App is available as a standalone app which plays nice with the rest of the mce omni-channel suite or as a Framework enabling your existing app to provide diagnostics and care for Android and iOS devices.
On-the-go or in the comfort of their home, mce enables mobile users to get support when they need it. Empower your users to self-identify, troubleshoot, and resolve both software and hardware related issues.