Revolutionizing Telco Customer Service through AI
MCE Systems is transforming the mobile customer experience by integrating advanced AI technology directly into our leading digital-first mobile device lifecycle management (dDLM) platform.
Revolutionizing Telco Customer Service through AI
MCE Systems is transforming the mobile customer experience by integrating advanced AI technology directly into our leading digital-first mobile device lifecycle management (dDLM) platform.
Revolutionizing Telco Customer Service through AI
MCE Systems is transforming the mobile customer experience by integrating advanced AI technology directly into our leading digital-first mobile device lifecycle management (dDLM) platform.
Transforming CX through AI
MCE is transforming Telco customer service by integrating advanced AI technology directly into our digital-first mobile device lifecycle management (dDLM) platform.
- Chatbot Performance: Our "bot-booster" builds on an extensive device intelligence data-set to optimize customer conversations, enabling accurate repair need identification and contextual solutions.
- Cosmetic Grading: We use deep learning and advanced computer vision to assess the cosmetic condition of devices, providing over 99% accuracy on LCD screen damage.
- Contextual Marketing: Our AI-led Next-Best Action (NBA) engine enriches operator plans with device-related Up/X-sell triggers throughout the customer lifecycle.
Ushering in a new era of chatbot performance
Our dDLM platform leverages a vast pool of ready device intelligence to boost Telco chatbot services. The MCE “bot-booster” utilizes an extensive 18-year data set to transform the traditional ‘two-way conversation’ into a ‘three-way dialogue’, turning the user’s device into a live data source. This approach allows Telco service bots to more accurately determine repair needs, identify false repair triggers, and provide contextual solutions, all while continuously refining future interactions based on real-time intelligence.
Transforming Device Evaluation with AI-Powered Cosmetic Grading
Harnessing the power of deep learning and advanced computer vision, our mobile device screen grading system provides an objective assessment of a device’s cosmetic status. The system, trained on thousands of devices, boasts over 99% grade-accuracy during the assessment of LCD screens – identifying cracks, scratches, and other imperfections. Our technology ensures consistent best-pricing for trade-in devices, and device eligibility for BYOD insurance propositions.
MCE's dDLM Platform: Igniting AI-Driven Contextual Marketing
Powered by our AI-led Next Best Action (NBA) engine, MCE’s contextual marketing framework enriches operator plans with device-related triggers throughout the customer lifecycle. The NBA engine capitalizes on MCE’s extensive knowledge of devices and customer behaviors to supercharge service touch-points, reinforcing existing priorities such as rate plan upsells during the upgrade process, while also identifying new opportunities like trade-in vs. repair decisions – with an upgrade that just feels right with lower promotions.
Unleash the Future of Mobile Customer Experience Today
Enhance chatbot performance, revolutionize device evaluation, and ignite contextual marketing like never before with MCE’s innovative dDLM platform and advanced AI-driven solutions.