OPERATORS &

RETAILERS #1

THE ONLY REAL GAME CHANGER FOR OPERATORS IS TO GO OMNI-CHANNEL.

STUART STEINBERG

CHIEF BUSINESS DEVELOPMENT OFFICER

YOU CAN GO THE DISTANCE, OR TAKE IT STAGED

WE COVER THE ENTIRE SPECTRUM OF YOUR READINESS

WE SHOW YOU THE END GAME, THE ULTIMATE SOLUTION, AND YOU CHOOSE YOUR PATH TO IT.

 

NO FANCY POWER POINT PRESENTATIONS. JUST EXECUTION.

 

TRY US.

BASIC

mce

SERVICE MODULES

  • SEPARATE ENABLERS OF VERTICAL FUNCTION
  • DROP-TECH SOFTWARE & HARDWARE PRODUCTS
  • NO INTEGRATIONS
  • LOW PROFESSIONAL SERVICES

AUTOMATED DEVICE RECOGNITION (ADR)

CONTENT TRANSFER

BACKUP / RESTORE

DEVICE WIPE

DEVICE SETUP

DIAGNOSTICS (SW & HW)

SMART SUGGESTIONS

AUTOMATED REPAIR

DEVICE FLASHING

 

BRONZE

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SOLUTION PACKAGES

  • COMBINATIONS OF ABOVE SERVICE MODULES
  • DROP-TECH SOFTWARE & HARDWARE PRODUCTS
  • NO INTEGRATIONS
  • MEDIUM PROFESSIONAL SERVICES

 

ON-BOARDING SOLUTION PACKAGE

  • DEVICE ACTIVATION
  • BACKUP / RESTORE
  • DEVICE SETUP
  • CONTENT TRANSFER
  • DEVICE WIPE

REPAIR SOLUTION PACKAGE

  • SW DIAGNOSTICS
  • HW DIAGNOSTICS
  • SMART SUGGESTIONS
  • BACKUP / RESTORE
  • AUTOMATED REPAIR
  • FLASHING

 

SILVER

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TABLET

  • ANY OF THE ABOVE PACKAGES ON A STORE FRONT TABLET
  • REDEFINING RETAIL EXPERIENCE
  • BREAKING THE BARRIER OF THE COUNTER-TOP SERVICE
  • GAIN MAXIMUM USER ENGAGEMENT & LEARNING
  • MANAGE REPAIR AND ON-BOARDING VIA TABLETS
  • EASILY OPERATED BY EVEN THE MOST NOVICE SALES REP.

 

  • RAPID DEPLOYMENTS
  • MEDIUM LEVEL OF PROFESSIONAL SERVICES
  • IT SECURITY STANDARDS COMPLIANT

 

GOLD

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INTEGRATED FLOW

+

  • ANY OF THE ABOVE WITH INTEGRATIONS TO OPERATOR SYSTEMS
  • SIGNIFICANT VALUE GAIN CONFIGURATION

 

  • MEASURABLE INCREASE IN COST SAVINGS (NFF, REPAIR, RETURN...)
  • MEASURABLE INCREASE IN NEW REVENUES
  • MEASURABLE INCREASE IN CUSTOMER C-SAT AND NPS

 

  • INTEROPERABILITY BETWEEN CUSTOMER JOURNEY RELATED SYSTEMS
  • BUSINESS PROCESS MANAGEMENT (BPM) PLATFORM
  • PREDEFINED PROCESSES (EARLY UPGRADE, FAULTY RETURN ETC.)
  • PERSONALIZED PROMOTIONS
  • AND MORE...

 

 

VAS SOLUTIONS

  • BUY-BACK & TRADE-IN
  • APPLICATIONS SIDE LOADING
  • ENTERPRISE MDM
  • INSURANCE
  • COUPONS & PROMOTIONS

 

PLATINUM

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JARVIS

  • ALL OF THE ABOVE AT MAXIMUM UTILIZATION
  • TOTAL CUSTOMER EXPERIENCE
  • PERSONALIZED PROMOTIONS OF PRODUCTS & SERVICES

 

  • MAXIMUM NEW REVENUE GENERATION
  • MAXIMUM INCREASE IN NPS
  • MAXIMUM REDUCTION IN CHURN
  • MAXIMUM COST SAVINGS (NFF, REPAIR, RETURNS)

 

  • ALL SYSTEMS INTEGRATED INTO ONE
  • ONE UI FOR OPERATOR STAFF
  • ONE UI FOR CUSTOMERS
  • ZERO LEARNING CURVE
  • BUSINESS PROCESS MANAGEMENT
  • PROCESS COMPLIANCE ASSURANCE
  • MAXIMUM SECURITY & PRIVACY
  • TOTAL VISIBILITY OF ACCUMULATED DATA
  • CX CENTRIC

 

  • HIGH LEVEL OF PROFESSIONAL SERVICES
  • HIGH LEVEL OF CONSULTANCY
  • HIGH LEVEL OF INTEGRATIONS
  • CLEAR ROI MODELING

 

ULTIMATE

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RING

  • ALL OF THE ABOVE IMPLEMENTED ACROSS ALL CHANNELS

mce RING CENTRAL DATA AND BUSINESS LOGIC LAYER (CDL)

ON-LINE

ON-DEVICE

CALL-CENTER

RETAIL

LOGISTICS

 

  • A TRUE OMNI-CHANNEL EXPERIENCE
  • ONE SEAMLESS CX
  • SEAMLESS PROCESS HANDOVER BETWEEN CHANNELS
  • UNIFIED DATA AND KNOWLEDGE BASE OF ALL CUSTOMER INTERACTIONS AND DEVICE "MEDICAL HISTORY"
  • UNIFIED SHOPPING CARTS (START AT HOME, CONTINUE IN STORE, FINALIZE ON THE TRAIN ETC.)
  • TOTAL VISIBILITY ON NATIONAL INVENTORIES
  • PROACTIVE PERSONALIZED PROMOTIONS
  • TOTAL ADAPTATION TO CUSTOMER NEEDS
  • SEAMLESS SAME UNIT REPAIRS
  • VIRTUAL QUEUE ACROSS CHANNELS
  • EARLY WARNING ON EPIDEMICS
  • FAILURE LOGS ON REAL-TIME EVENTS
  • CENTRAL PROMOTION CONTROL
  • OUT OF THE BOX (OOBE) EXPERIENCE CONTROL
  • EVERYTHING CLOUD
  • EVERYTHING OTA
  • EVERYTHING TETHERED
  • ULTIMATE OFFERING OF SERVICE TO COMPETING OPERATOR CUSTOMERS

 

  • AND SO MUCH MORE...

 

SEE LATER OUR TECHNOLOGY SECTION

TO BETTER UNDERSTAND THE PLATFORM

THIS IS JUST A TASTE OF WHAT WE HAVE

OUR PORTFOLIO COVERS A WIDE RANGE OF TELCO SERVICES

WE PROVIDE SOME INFO HERE BECAUSE WE HAVE TO PUT SOMETHING ON OUR WEBSITE.

 

BUT THE REALITY IS SIGNIFICANTLY MORE IMPRESSIVE AND A LOT GETS LOST IN THIS MEDIUM.

 

WE ARE BEST AT FACE TO FACE MEETINGS AND WORKSHOPS.

IT IS EASY TO OFFER BUZZ WORDS

OTHER COMPANIES USE PROMISES LOOSELY

  • MOBILE DEVICE AUTOMATION
  • OMNI-CHANNEL EVERYTHING
  • REDUCE NFF
  • DECREASE IN CUSTOMER HANDLING TIME
  • REVOLUTIONIZE YOUR  RETAIL MANAGEMENT
  • ENHANCE CUSTOMER CARE
  • LOWER OPERATING COSTS
  • BLA BLA BLA

WE HAVE ACTUAL BUSINESS CASES AND REAL DATA

OUR CONSULTANCY GROUP PROVIDES REAL LIFE USE CASES

ROI IS KEY WHEN BUILDING AN OMNI-CHANNEL APPROACH. EACH STAGE HAS TO BE PROFITABLE ON ITS OWN RIGHT.

 

WE MAKE IT OUR BUSINESS TO GUIDE OUR CLIENTS THROUGH THE PROCESS.

 

IT IS NOT A SHORT ONE. THERE ARE ALWAYS PROBLEMS AND HURDLES TO OVERCOME AND WE ARE THERE TO SEE IT THROUGH, STEP BY STEP, 24x7x365.

 

WE PROVIDE TOTAL COMMITMENT AND WE EXPECT THE SAME FROM OUR CUSTOMERS.

 

 

OFIR ATZMON

DIRECTOR

TRANSFORMATION DIVISION

THE ONLY PROOF CAN BE ON DELIVERY. ASK TO DEMONSTRATE REAL OMNI-CHANNEL CAPABILITIES...

OUR REAL BUSINESS

IS YOUR NPS

TALK TO US

WE EXECUTE REAL OMNI-CHANNEL USER EXPERIENCE. WE HAVE THE KNOWLEDGE, THE TECHNOLOGY AND THE CONSULTING POWER TO GET YOU THERE.