OPERATORS &

RETAILERS#2

EITAN LINKER

VP GLOBAL SALES

MEASURABLE, STEADY INCREASE IN NEW REVENUES AND LOYALTY FACTORS  WITH REAL OMNI-CHANNEL  MOBILE CARE EXPERIENCE

CUSTOMERS VALUE

HIGH QUALITY MOBILE CARE

MORE AND MORE SURVEYS SHOW CARE BECOMING KEY TO RETENTION

COSTS AND NETWORK QUALITY SLIDE INTO COMMODITY STAGES AND BECOME A FOREGONE CONCLUSION, WITH DIMINISHING IMPACT ON RETENTION.

 

OTHER FACTORS START KICKING IN FOR DECIDING ON STICKING WITH SERVICE PROVIDERS.

 

THE QUALITY OF CUSTOMER CARE SERVICES BECAME KEY AND RISING IN IT'S IMPORTANCE.

RETENTION CATEGORIES - GLOBAL IMPACT

2014

2016

NETWORK QUALITY

COST & BILLING

CUSTOMER CARE

SERVICE & DEVICE

PORTFOLIO

MOBILE USE IS INTUITIVE. MOBILE CARE - NOT.

IT IS HUMANLY IMPOSSIBLE  TODAY TO KNOW ALL CONFIGURATIONS

OUR SURVEYS SHOW THAT CUSTOMERS BLAME THE OPERATORS FOR ANY USABILITY ISSUE.

 

THEY SEE OPERATORS RESPONSIBLE FORE THE ENTIRE SPECTRUM OF MOBILE CARE.

 

CUSTOMERS HAVE LITTLE TOLERANCE FOR LESS THAN PEAK PERFORMANCE.

CUSTOMERS WANT ON-SPOT RESOLUTION OF ISSUES.

ANYWHERE.

OVER 42% WOULD RATHER SOLVE EVERYTHING ON-LINE

THE REST WOULD LIKE TO LEAVE THE STORE OR REPAIR CENTER WITH THEIR ORIGINAL DEVICE WORKING BETTER THAN BEFORE.

 

ON SPOT DIAGNOSTICS, SOFTWARE AND HARDWARE, SMART SUGGESTIONS AND AUTOMATED REPAIR.

 

WE CAN SOLVE OVER 98% OF SOFTWARE ISSUES!

 

WE DELIVER  SAME-UNIT-REPAIR CAPABILITIES FOR HW ISSUES.

 

OUR SYSTEMS ENSURE 100% COMPLIANCE TO REPAIR POLICIES.

WE MAKE IT EASY TO PROVIDE ON-PREMISE EXPERT CARE

OUR SYSTEMS REQUIRE LITTLE TO NO TRAINING

WE PUT SALES REPS. AND CUSTOMER EXPERIENCE AT THE CENTER OF OUR SOLUTIONS.

 

WE PUT THE i INTO INTUITIVE.

 

WE MAKE IT ABOUT THE "WHAT", NOT THE "HOW".

mce

OTHERS

CLICK

CHECKOUT SOME OF OUR SERVICE MODULES:

  • CONTENT TRANSFER

  • BACKUP & RESTORE

  • HW DIAGNOSTICS

  • SW DIAGNOSTICS

  • DEVICE SETUP

  • DEVICE WIPE

  • DEVICE FLASHING

  • AUTOMATED REPAIR

  • AUTOMATED TRADE-IN

  • APPLICATIONS SIDE-LOADING

OUR SOLUTIONS REDUCE COST OF SERVICE

REAL AVOIDANCE OF REPAIR AND RETURNS

OUR CUSTOMERS MANAGE TO DEFLECT AN ACTUAL 98% OF NFF WITH OVER 40% ISSUES RESOLVED BEFORE CUSTOMERS EVEN REACH THE STORES...

 

SAME WITH AVOIDABLE RETURNS AND INSURANCE CLAIMS.

OUR SOLUTIONS SAVE ON REDUNDANT STAFFING

WE BRING ON-SPOT EXPERT REPAIR TO THE FRONT OF THE STORE!!!

NO NEED TO OVER-POPULATE THE STORES WITH EXPENSIVE TECH EMPLOYEES.

 

WITH mce, EVERY SALES REP BECOMES AN ACTUAL REPAIR LAB OR BRILLIANT ROUTING AGENT FOR SAME UNIT REPAIR OPTIONS.

OUR SOLUTIONS CREATE  SMARTER USERS

EVERYTHING WE DO IS ABOUT CUSTOMER ENGAGEMENT AND LEARNING

ANY CUSTOMER THAT WAS A PARTICIPATING PARTNER TO THE MOBILE CARE JOURNEY KNOWS HOW TO HANDLE THE ISSUE NEXT TIME.

 

YOU GAIN TWICE: REDUCING THE NEXT CALL TO SUPPORT AND INCREASING SENSE OF SELF-WORTH WITH YOUR CUSTOMERS.

IT IS A LONG TERM CROSS COMPANY COMMITMENT

RESULTS ARE GUARANTEED WHEN EVERYONE IS IN THE GAME

CUSTOMER EXPERIENCE JOURNEY MAPPING IS NOT A ONE TIME THING.

 

WE HELP OPERATORS TO PUT MECHANISMS IN PLACE TO KEEP THEIR HANDS ON CUSTOMERS' PULSE AT ALL TIMES.

GIL KDOSHIM

SALES MANAGER

ITAI BEN-DOR

DIRECTOR OF SALES

I WAS CAUGHT LAUGHING ON CAMERA WHEN A CLIENT OF MINE SENT ME 97.3% REDUCTION IN NFF RESULTS AFTER IMPLEMENTING OUR SOLUTIONS IN THEIR "A" STORES.

 

(I USUALLY DON'T SMILE THAT OFTEN... )

 

YOU CAN SEE A CLEAR DIFFERENCE BETWEEN THE COMPANIES THAT HAVE ACTUALLY MADE A C-LEVEL DECISION TO GO OMNI-CHANNEL AND THE COMPANIES THAT DIDN'T.

 

THE LATTER DON'T MAKE IT TO THE FINISH LINE.

ADI BEN-AMI

SALES MANAGER

DAN ATZMON

DIRECTOR OF SALES

WE SELL CUSTOMER RETENTION THROUGH VALUE. LET US SHOW YOU HOW.

OUR REAL BUSINESS

IS YOUR NPS

TALK TO US

WE EXECUTE REAL OMNI-CHANNEL USER EXPERIENCE. WE HAVE THE KNOWLEDGE, THE TECHNOLOGY AND THE CONSULTING POWER TO GET YOU THERE.