App and Call Center solution during Coronavirus combat

“Organizations and Companies today, more than ever want to keep their employees and customers safe and sound. Corporations and their customers will avoid any activity or transaction that can prove to put themselves in harm’s way ...This requires service providers to step up their game, and provide their existing and new customers with remote alternatives to servicing them. Time is of the essence and immediate solutions are needed.”

ABSTRACT


Today, Countries around the globe are currently dealing with the Novel Coronavirus (COVID-19) outbreak in one way or another. What is commonly agreed between health officials, is that the best way to prevent illness is to avoid being exposed to this virus.


More and more populations are avoiding close personal contact, up to the point of

countrywide quarantine. One of the first industries to be effected is the retail market as people have stopped going to non-essential retail locations and in many Countries retail outlets are being restricted or completely closed.


Keeping people connected via their Smartphones and tablets is critical today. Functioning Wireless connectivity is critical today for both in home entertainment but more importantly for communication with the world.


Service providers around the globe have already started suspending data caps to support their clients in today’s environment.– this is truly an amazing time, with corporate responsibility being made a priority.


As it goes, mobile devices sometimes fail...Some are getting old, some fall and break, , and some even attract their own type of viruses.


In standard times, these issues create opportunity to interact directly with the customer, where you can offer either a repair (in and outside of warranty) program or a device trade in/up – these instances usually requires the end user to visit their friendly provider’s retail store, liaising with professional staff on the best actions to be taken.


Organizations and Companies today, more than ever want to keep their employees and customers safe and sound. Corporations and their customers will avoid any activity or transaction that can prove to put themselves in harm’s way. In other words, customers are not going to visit retail environments today for any reason as long as the Corona virus is not contained.


This requires service providers to step up their game, and provide their existing and new customers with remote alternatives to servicing them. Time is of the essence and immediate solutions are needed.


mce serves operators, retailers, device manufacturers, Insurance and logistics companies, helping to provide excellent customer service across all channels. Unlike the day to day where we advocate for careful planning of the user journey – today there is a real urgent need, one that can be answered as quickly as 2-4 weeks – the need for a Mobile Care App.


THE MCE SOLUTION


To cater to this current situation, mce has built a “Quick-to-Deploy” digital channels solution for Mobile Device Care. The solution includes the following :


  1. Ability to launch a Device Care App and Call-Center solution into the operator eco-system within three weeks or less.

  2. Full branding of the app (and entire solution).

  3. A Plan of action for the launch of these new services including promotions and advertisement.


A Device Care App and call center module include:


  1. Device Health Check – A snapshot of the device health

  2. Diagnostics, Smart Suggestions & Fix.

  3. Tutorials.

  4. Call center call-back registration.

  5. Call center remote diagnostics.


And supports the following integrations (when time is right):


  1. Store visit booking

  2. Trade-In Value

  3. Warranty / Insurance offer

  4. More...

The app and call center module which are ready for quick deployment are part of mce’s omni-channel devicelifecycle suite and when we are all after this global event, can be integrated and upgraded to a tailor-made solution that fits your business.



Benefits of deploying a white labeled care app include deflecting call-center calls and making incoming calls more efficient, allowing customer to self-diagnose their issue and create a compelling marketing event on readiness and quick response.



INCOMING SERVICE CALLS

Empower customers to self-identify and resolve issues.



SELF DIAGNOSE, ANYWHERE, ANYTIME

Customers have 24/7 access to your care services, at the comfort of their safe space.



IMPROVE CALL CENTER EFFICIENCY

Educate customers giving them the option to contact you only when necessary, after they learned and eliminated possible causes.




READINESS AND QUICK RESPONSE

Quick action to demonstrate readiness and accountability in time of need.




Contact mce today to see for yourself how a quick deployment plan can equip your customers with great care experience at home. Schedule a demo now --> https://www.mce.systems/contact.


Learn more and see how the mobile care app plays nice with Call-Center at: www.mce.systems/mobileapp


It’s important to wash your hands - don’t forget to sanitize your mobile device as well!


#Covid19 #coronavirus #quickwin #digitaltransformation #mobilecare