Customer Succes Story | Leading Mobile Retailer
Updated: Jul 10, 2019
A leading European Mobile Retailer has decided to build an Omni-Channel Device Care solution. The Retailer has implemented the mce solutions across the main channels including an app, the retail estate and in the logistics centers.
This provided the Retailer with the ability to provide device care propositions such as insurance and trade-In multiple touchpoints (at home, on the road, in the retail shop), ensuring best user experience and prices to the customer.
Results have exceeded expectations with propositions growing three fold, discrepancies reduced to the bare minimum and Net Promoter Score (NPS) jumping to a new record.
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