Customer Success Story - UK Operator
A large UK Based operator has implemented the full mce Retail Solution across his whole retail estate (~500 stores) in 2018. The implementation of the solution was part of the Operator's strategy to become the UK's leading operator for customer satisfaction (CSAT), across all facets of activities.
The mce solution provides the underlying solution for increased NPS across all customer journeys related to Device Care. In the past 12 months, NPS has increased consistently to a record high.
In addition, the mce Solution created a significant increase in Device Repair & Return Avoidance, reduced repairs by over 20% and returns by over 17%.
mce provides a clear ROI path for its software solutions that keep your customers happy.
Contact firstname.lastname@example.org to find out how can you break the paradigm, and reduce costs while increasing NPS.