PROFESSIONAL SERVICES

MULTINATIONAL DEPLOYMENTS OF COMPLEX, INTEGRATED SYSTEMS, ACROSS THOUSANDS OF LOCATIONS AND OMNI CHANNELS... YEP.

AGOUR TZOUR

HEAD OF POST SALE DIVISION

THE DAY AFTER

IMPLEMENTATION. INTEGRATIONS. UATs. UPDATES. SUPPORT...

AFTER THE DUST HAS SETTLED ON PAPERWORK AND CONTRACTS WERE SIGNED, THE REAL WORK BEGINS.

 

we pride ourselves of our customer service  division. nothing ever goes smooth. it is how you handle the hurdles that counts.

 

we consider ourselves as the best in this area.

 

 

 

24x7x365

NO NEED TO EXPLAIN THIS LINE.

A MATRIX OF SKILLS

WE COVER THE ENTIRE RANGE OF REQUIRED PROFESSIONALS

MULTI-DISCIPLINARY CAPABILITIES AND EXPERIENCE. WE COVER THE ENTIRE SPECTRUM OF SUPPORT AND SERVICE CAPABILITIES.

 

WE RECRUIT ONLY THE BEST, BECAUSE OUR CUSTOMERS DESERVE NOTHING LESS.

 

  • INTEGRATION
  • IMPLEMENTATION
  • CUSTOMER SERVICE
  • SECURITY SPECIALISTS
  • IT ARCHITECTS
  • INFRASTRUCTURE ANALYSTS

 

 

AND OTHERS.

SYSTEMS INTEGRATION

A HIGH-LEVEL VIEW FOR OMNI-CHANNEL INTEGRATION CHART

EXECUTING SEAMLESS INTEGRATION PROJECTS.

 

WE DO NOT REPLACE YOUR OLD SYSTEMS - WE INFUSE THEM WITH NEW BLOOD, NEW CAPABILITIES, NEW CONTROLLING AND MANAGEMENT MECHANISMS.

 

THIS IS WHERE THE REAL MAGIC HAPPENS.

 

OUR REVOLUTIONARY INTEGRATION TECH BRINGS ALL THESE TOGETHER FOR THE FIRST TIME - AN NO, IT DOES NOT TAKE YEARS!

TOTAL ACCESS FOR CUSTOMERS AND OPERATOR STAFF FROM ANYWHERE

mce

LIQUID FLOW

CUSTOMIZABLE UI/UX REPRESENTATION LAYER

mce Cloud

ON DEVICE

WEB

CALL CENTER

FRONT OF STORE

BACK OF STORE

LOGISTICS

mce

TRUE DATA

CENTRAL DATA LAYER (CDL) - BIG DATA REPOSITORY ACROSS CHANNELS

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REPORTING AND ANALYTICS

 

mce

CLOUD ROM MANAGEMENT, VERSION CONTROL  & DISTRIBUTION SYSTEM

mce

BUSINESS PROCESS MANAGEMENT ENGINE (BPM)

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  SYSTEM INTEGRATION ABSTRACTION PLATFORM

ONE APPLICATION, SSO AND USER INTERFACE TO RULE THEM ALL SYSTEMS

ERP

CRM

POS

REPAIR

INSURANCE

BUY-BACK & TRADE-IN

BILLING

BOOKING

NEXT STEP

HRM

MDM

VIRTUAL QUEUE

COUPONS

REVERSE LOGISTICS

CROSS PROMOTIONS

BARCODE SCANNER

CREDIT CARD SCANNER

BARCODE SCANNER

PRINTERS

KIOSKS

ACCESSORIES

THINK CLIENT SYSTEMS

IT NETWORKS

SHOPPING CARTS

AND ANY OTHER 3RD PARTY SYSTEM

GLOBAL DEPLOYMENTS

MULTINATIONAL DEPLOYMENTS IN OVER 30 COUNTRIES

MANAGING IMPLEMENTATIONS IS AN ART. EACH CLIENT IS DIFFERENT AND HAS DIFFERENT NEEDS AND PRIORITIES.

 

WE HAVE MASTERED THAT ART AND HAVE THE SCARS TO SHOW FOR IT.

 

GLOBALLY.

 

CROSS CULTURAL

BUSINESS - IS ALWAYS PERSONAL.

WE ARE PROUD AT OUR

INTER-PERSONAL SKILLS.

 

WE PROVIDE THE BEST OF SERVICE, ACROSS NATIONAL AND ORGANIZATIONAL CULTURES.

 

POTETO

POTATO

SLA - YOU ARE NEVER ALONE.

WE PROVIDE UNPARALLELED RESPONSE TIMES ON ALL TIERS

WE COVER OUR CUSTOMERS WITH 360º SUPPORT OF THE HIGHEST LEVELS.

WE DON'T SELL TECHNOLOGY

ADAM HAVIV

ACCOUNT MANAGER

WE SELL OUR SERVICE EMBRACE ON THE DAY AFTER

IT IS ALL ABOUT PEOPLE

NO COMPROMISE. HIGH-LEVEL, mce DNA, DEDICATED PROFESSIONALS

SOME OF OUR

PROFESSIONAL SERVICES LEADERS

MORAN GOLBOAIMPLEMENTATION TEAM

YAN PALLADAIMPLEMENTATION TEAM

ARIEL LEVINIMPLEMENTATION TEAM

YUVAL JACOBSONGLOBAL SUPPORT DIVISION

VERONICA TALGLOBAL SUPPORT DIVISION

NOAM KIRSHENBAUMIMPLEMENTATION TEAM

TOMER ANTEBICUSTOMER QUALITY TEAM LEADER

ROTEM YOHANANTECHNICAL ACCOUNT MANAGER

RAN SIMONCUSTOMER QUALITY ENGINEER

SHACHAF GIDRONIT & INTEGRATION DIVISION

DIANA KLEINGLOBAL SUPPORT DIVISION

YARON REVIVOCUSTOMER QUALITY ENGINEER

JONATHAN HADARICUSTOMER INFRASTRUCTURE DEVELOPMENT TEAM

MARIANA FRANKELCUSTOMER QUALITY TEAM LEADER

YEHONATAN ZITUNICUSTOMER CONFIGURATION TEAM

ITAMAR GABAYIT & INTEGRATION DIVISION

LEON SANDLERCUSTOMER CONFIGURATION TEAM

MESHI SANKERCUSTOMER OPERATIONS TEAM

BEN LINIKGLOBAL IMPLEMENTATION TEAM

LITAL WEISSCUSTOMER APPLICATION DEVELOPMENT

OR SHAMAYGLOBAL SUPPORT DIVISION

ORIT ENGLANDERCUSTOMIZATION GRAPHICS DESIGN

VADIM ZELENSKYCUSTOMER IT DEVELOPMENT TOOLS TEAM

ROY HERSHKOVITZCUSTOMER IT TOOLS DEVELOPMENT TEAM

AND MANY OTHERS

OUR REAL BUSINESS

IS YOUR NPS

TALK TO US

WE EXECUTE REAL OMNI-CHANNEL USER EXPERIENCE. WE HAVE THE KNOWLEDGE, THE TECHNOLOGY AND THE CONSULTING POWER TO GET YOU THERE.