TECHNOLOGY

WE BUILD TECH ENABLERS FOR THE OMNI-CHANNEL REVOLUTION

IDO BEN-HAROSH

VP RESEARCH & DEVELOPMENT

BEYOND THE "OMNI" BUZZ

MARKETING TALK IS CHEAP. UNDER-THE-HOOD WORK MAKES IT REAL.

WE DEAL WITH DOZENS OF DISJOINTED SYSTEMS IN AN OPERATOR ENVIRONMENT, SOME OF THEM DATE BACK TO MS DOS DAYS...

 

NOW PUT ALL THIS TOGETHER INTO ONE MODERN SYSTEM THAT WORKS SEAMLESSLY ACROSS ALL CHANNELS...

 

NOW, THAT'S A CHALLENGE :)

OUR R&D DIVISION BREAKS THE BARRIERS TO UNIFIED CX

STAGGERING AMOUNT OF "GLUE" TECH TO UNITE OPPOSITE FORCES

OUR PLATFORM

HI-LEVEL ARCHITECTURE

WE BUILT A UNIFYING BRIDGE PLATFORM TO BRING ALL DEVICES AND SERVICE SYSTEMS TO SPEAK THE SAME LANGUAGE.

 

ONE SEAMLESS USER EXPERIENCE FOR CUSTOMERS AND OPERATOR STAFF ACROSS ALL CHANNELS.

THIS IS WHERE THE MAGIC HAPPENS. MULTIPLE SYSTEMS BUT ONE INTERFACE THAT TUNS THEM ALL.

 

OUR TECHNOLOGY BREAKS THE BARRIERS OF OS AND PROTOCOLS, IT UNIFIES ALL SYSTEMS AND CREATES COMMUNICATIONS AND DATA COLLABORATION.

 

THIS IS THE KEY FUNDAMENTAL CAPABILITY FOR OMNI-CHANNEL ANYTHING.

TOTAL ACCESS FOR CUSTOMERS AND OPERATOR STAFF FROM ANYWHERE

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LIQUID FLOW

CUSTOMIZABLE UI/UX REPRESENTATION LAYER

mce Cloud

ON DEVICE

WEB

CALL CENTER

FRONT OF STORE

BACK OF STORE

LOGISTICS

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TRUE DATA

CENTRAL DATA LAYER (CDL) - BIG DATA REPOSITORY ACROSS CHANNELS

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REPORTING AND ANALYTICS

 

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CLOUD ROM MANAGEMENT, VERSION CONTROL  & DISTRIBUTION SYSTEM

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BUSINESS PROCESS MANAGEMENT ENGINE (BPM)

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  SYSTEM INTEGRATION ABSTRACTION PLATFORM

ONE APPLICATION, SSO AND USER INTERFACE TO RULE THEM ALL SYSTEMS

ERP

CRM

POS

REPAIR

INSURANCE

BUY-BACK & TRADE-IN

BILLING

BOOKING

NEXT STEP

HRM

MDM

VIRTUAL QUEUE

COUPONS

REVERSE LOGISTICS

CROSS PROMOTIONS

BARCODE SCANNER

CREDIT CARD SCANNER

BARCODE SCANNER

PRINTERS

KIOSKS

ACCESSORIES

THINK CLIENT SYSTEMS

IT NETWORKS

SHOPPING CARTS

AND ANY OTHER 3RD PARTY SYSTEM

NO NEED TO REPLACE

THE OLD

JUST "GLUE" THEM DIFFERENTLY

YOU NEED OUR "BABEL FISH" TECH, SO SYSTEMS CAN SPEAK THE SAME LANGUAGE

STATE OF THE ART INTEGRATION TECHNOLOGY.

WE DON'T SELL TECHNOLOGY

WE PROVIDE A REAL OMNI-CHANNEL PLATFORM SOLUTION

STATE-OF-THE-ART MOBILE CARE PLATFORM, PROCESSES IMPLEMENTATION AND DESIGN WITH FULL ENFORCEMENT MECHANISMS FOR ACHIEVING TOP RESULTS.

WAREHOUSE

AT HOME

SELF ASSISTANCE

ACROSS OPERATOR & DEALERS

RETAIL AND SERVICE LOCATIONS

THE mce RING

UNIFIED MOBILE CARE PLATFORM

ONE DATA | ONE INTERFACE | ONE MANAGEMENT | ONE EXPERIENCE JOURNEY

SEAMLESS ACROSS DEVICE LIFE-CYCLE & ALL CUSTOMER TOUCH POINTS

OUR SERVICES

CONSULTING | TECHNOLOGY | PLATFORM SOLUTIONS | SYSTEM INTEGRATION

AT LOGISTICS

CENTERS

REPAIR

CENTER

BACK OF STORE

FRONT

OF

STORE

CALL

CENTER

WEB

SUPPORT

ON

DEVICE

OUR REAL BUSINESS

IS YOUR NPS

TALK TO US

WE EXECUTE REAL OMNI-CHANNEL USER EXPERIENCE. WE HAVE THE KNOWLEDGE, THE TECHNOLOGY AND THE CONSULTING POWER TO GET YOU THERE.