White Label Online Portal
Using mce Web, your customer is empowered to complete device related operations in a way once reserved for store employees and care center personnel. Using mobile care (diagnostics and issue resolution), Device Upgrade and Return journeys can all be initiated or resumed by your customers at the comfort of their home.
Content Transfer at Home
Save customer time by providing the customer with a reliable, generic way to backup, restore or transfer mobile data to a new device. Customer decides when to do it, where to backup and what to backup, reducing the hassle of in store content dilemma for new device sales or removing the "but my data!" barrier for online device sale or even in warranty replacement.
Upgrade or Trade-in
Know those long menus of selecting a Vendor, Model, Capacity, Carrier, Color and the list goes on... remove this barrier by allowing customers to connect their device and read all data automatically along with an accurate device grade to maximize value.
Cable or App Connection
USB or Barcode app connects the device to your self-serve portal directing to customer specific identifiers and enabling actions and operations on the actual device. Device simulators are a thing of the past, on device guidance is the future.
No Touch Sales and Service
from on-boarding new customers, to fixing and configuring devices on the spot, mce Web helps you facilitate a no touch approach, letting users do all required device actions on their own with no prior technical knowledge. Yes, even flashing a device.