AI
Fast Mode | Why Applying AI to Device Experiences is Imperative for Telcos in 2026
MCE staff
From our VP, Client Strategy Solutions & Analytics Wolfgang Sixl's op-ed: With close to 50 percent of executives indicating that customer experience is a top priority for AI applications, telcos will need to find ways to apply AI to mobile device experience, especially as customers keep their phones longer than ever. Device health is the entry point, which then serves as a gateway to product upsell and renewal.
Complementary to the network, mobile device experience must become a much greater focal point of AI investment. And it must be applied in three ways within mobile customer experience and service in 2026. Read the full article on Fast Mode: https://www.thefastmode.com/expert-opinion/47337-why-applying-ai-to-device-experiences-is-imperative-for-telcos-in-2026
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