Last updated: September 23, 2020
1. Why We Collect Information and Data
Generally we collect information in order to improve and enhance our Services. In some instances, such information may include data that could be used to identify a particular individual, otherwise referred to as Personal Information. For example, when a consumer purchases one of our products or solutions we must collect their name, email address, and payment information to complete the transaction. Some of the reasons that we collect Personal Information are:
(i) To provide our products and services, and improve them over time;
(ii) To allow you to download and purchase products and services;
(iii) To personalize and manage our relationship with you; and
(iv) To enable dealing with customer support issues;
2. The Kind of Personal Information We Collect
The following are examples of the type of Personal Information that may be collected. The specific kind of information collected will depend on the Services used:
(i) Contact information (such as name, email address, mailing address, and phone number);
(ii) Payment information (including payment card numbers, billing address, and bank account information);
(iii) MCE purchase or product/service use history; and
(iv) User information such as: account log-in credentials; location and nature of business.
In addition to the above, we may also collect other information related to user interactions with or use of our Services (“Usage Data”). Usage Data is generally not personally identifying, but it may, when combined or linked with your Personal Information, allow your identity to be discovered. In such cases, we treat the combined data as Personal Information. In many cases, Usage Data is gathered automatically by systems or technology such as cookies (as described below).
The following are examples of the type of Usage Data that may be collected by MCE from your web browser or related to your interactions with our products and services:
(i) Details about your computers, devices, applications, and networks (including IP address, browser characteristics, device ID, operating system, and language preferences); and
(ii) Activities on our websites and usage patterns of products and services (including referring URLs, dates and times of website visits, and clickstream data);
3. How We Collect Information
We collect information directly from you, as well as automatically through your use of our Services and, in some cases, from third parties.
Information provided by users: typically the information we collect directly from users is their contact details, payment or billing data, and relationship information such as the content of customer service requests that you initiate. You control the information you share with us. Naturally, not sharing required information may limit your ability to engage in certain activities, such as payment information required to complete a purchase.
Information Collected Automatically: When you use or interact with our website and Services, we receive and store information generated by your activity, like Usage Data, and other information automatically collected during your use of our Services. This information may include your IP address; browser type and version; preferred language; geographic location; operating system and computer platform; purchase history; products you viewed or searched for; and areas of our Site that you visited. We also may log the length of time of your visit and the number of times you visit and purchase or use the Services. We may assign you one or more unique identifiers to help keep track of your future visits.
4. How We Use Tracking Technology to Collect Information
We, automatically collect certain types of usage information when you visit our Websites and use our Services, or otherwise engage with us. We typically collect this information through a variety of tracking technologies, including cookies, Flash objects, web beacons, file information and similar technology (collectively, “tracking technologies”). For example, we collect information about your device and its software, such as your IP address, browser type, Internet service provider, platform type, device type, operating system, date and time stamp, a unique ID that allows us to uniquely identify your browser or your account, and other such information. We also collect information about the way you use our Services. We may collect analytics data, or use third-party analytics tools, to help us measure traffic and usage trends for our Service and to understand more about the demographics of our users. We may also work with third party partners to employ technologies, including the application of statistical modeling tools, which attempt to recognize you across multiple devices.
We use or may use the data collected through tracking technologies to: (a) remember information so that you will not have to re-enter it during your visit or the next time you visit the Website; (b) provide custom, personalized content and information, including targeted content and advertising; (c) identify you across multiple devices; (d) provide and monitor the effectiveness of our Services; (e) monitor aggregate metrics such as total number of visitors, traffic, usage, and demographic patterns on our website; (f) diagnose or fix technology problems; and (g) otherwise to plan for and enhance our Service.
If you would prefer not to accept cookies, most browsers will allow you to: (i) change your browser settings to notify you when you receive a cookie, which lets you choose whether or not to accept it; (ii) disable existing cookies; or (iii) set your browser to automatically reject cookies. Please note that doing so may negatively impact your experience using our Services, as some features and services on our Service may not work properly.
5. Sharing of Information
We may share your Personal Information in the instances described below.
Except for any Personal Information regarding your activities on our Service (which we will not share with third parties), we may share your Personal Information, without your consent or providing you a notice, with:
(i) Other third parties at your request;
(ii) Our affiliates which may use your Personal Information in the same way as we can under this Policy;
(iii) Third-party vendors and other service providers that perform services on our behalf, as needed to carry out their work for us, which may include identifying and serving targeted advertisements, providing mailing services, providing tax and accounting services, contest fulfillment, web hosting, or providing analytic services;
(iv) Other parties in connection with a company transaction, such as a merger, sale of company assets or shares, reorganization, financing, change of control or acquisition of all or a portion of our business by another company or third party, or in the event of a bankruptcy or related or similar proceedings; and
We may also share information with others in an aggregated or otherwise anonymized form that does not reasonably identify you directly as an individual.
6. Control over Your Information
(i) How to control your communications preferences: You can stop receiving promotional communications from us by clicking on the “unsubscribe link” provided in such communications or within our mobile app. We make every effort to promptly process all unsubscribe requests. You may not opt out of service-related communications (e.g., account verification, transactional communications, changes/updates to features of the Service, technical and security notices).
(ii) Modifying or deleting your information: If you have any questions about reviewing, modifying, or deleting your information, or if you want to remove your name or comments from our website or publicly displayed content, you can contact us directly at firstname.lastname@example.org. We may not be able to modify or delete your information in all circumstances.
7. How We Store and Protect Your Information
(i) Data Location: The data we collect may be maintained, processed and stored by us and our authorized Service Providers (defined below) in multiple locations, including in the United States of America, Israel and other jurisdictions, as reasonably necessary for the proper performance and delivery of our service, or as may be required by law.
(ii) General compliance. When MCE will transfer Personal Information of individuals located in the European Union to anywhere outside of the EU, it will make sure that (i) there is a level of protection of such information deemed adequate by the European Commission; or (ii) that the relevant Model Standard Contractual Clauses(2010/87/EU) are in place in relation to such data export activity. If you want to receive more information about these safeguards, you can contact us using the contact details below.
(iii) Data Protection in Israel: MCE SYS Ltd. is headquartered in Israel, a jurisdiction which is considered by the European Commission to be offering an adequate level of protection for the Personal Data of EU Member State residents.
(iv) Privacy Shield: MCE Systems Inc., our U.S. subsidiary, has self-certified its compliance with the EU-US and Swiss-US Privacy Shield Frameworks. To learn more, please see MCE Systems Inc.’s Privacy Shield Notice and the general information available here and at https://www.privacyshield.gov.
Despite the fact that the United Kingdom is no longer a Member State of the European Union, MCE Systems Inc. continues to comply with the terms of the EU-US Privacy Shield Framework also with respect to the collection, use and retention of Personal Data transferred from the United Kingdom to the United States, or with any successor framework between the United Kingdom and the United States.
(v) Keeping your information safe: We care about the security of your information and use commercially reasonable physical, administrative, and technological safeguards to preserve the integrity and security of all information collected through our Website. However, no security system is impenetrable and we cannot guarantee the security of our systems 100%. In the event that any information under our control is compromised as a result of a breach of security, we will take reasonable steps to investigate the situation and, where appropriate, notify those individuals whose information may have been compromised and take other steps, in accordance with any applicable laws and regulations.
Any heading, caption or section title contained herein, and any explanation are provided only for convenience, and in no way defines or explains any section or provision hereof, or legally binds any of us in any way.
10. Contacting Us