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MCE Topline Report: Telco NPS is at Risk During the Smartphone Lifecycle
MCE staff
In 2022 and 2023, 23,000 mobile customers shared their experiences and provided their perspectives on concrete digital-first Device Lifecycle Management applications (dDLM). The results are not only fascinating, but also encouraging for any mobile operators aspiring to improve their device experience.
Download the full 2023 report and survey results to gain a competitive edge in the mobile industry.
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Our 2022 survey of over 3,000 US consumers revealed a massive and largely untapped opportunity in the mobile phone trade-in market. The 2022 report can be downloaded here:
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