Customer experience

RCR Wireless | Dan Schulman Was Right – Networks Won’t Differentiate; Experience Will

MCE staff

May 19, 2026

From MCE VP Strategic Partners Alan Minney for RCR Wireless: Verizon CEO Dan Schulman said the quiet part out loud at a Semafor fireside chat: network is no longer enough to compete for the customer.

Read the full article Alan penned for RCR Wireless here: https://www.rcrwireless.com/20260518/carriers/dan-schulman-was-right-network-experience

One Platform. Every Touchpoint.

MCE is the AI-native experience layer for telcos, connecting legacy systems, real-time data, and intelligent workflows to power every customer interaction.

Home

Blog