AI
Video: CSPs at the AI Juncture
MCE staff
Communication service providers (CSPs) sit at a critical juncture with AI’s ubiquity and an evolving set of consumer expectations about their experience. With a saturated market and network becoming commoditized, telecom operators have a new opportunity to reinvent a part of their strategy for the better. Mark Evans, former CEO at O2 and Chief Strategy Officer at Telefonica, walks through the historical trajectory of the CSPs, where they should rethink their strategy and how AI can enable it.
Key takeaways:
Where telcos have seceded ground to TechCos and OEMs and the difficult choice they must make
The new kind of opportunity AI offers a new opportunity for telcos to adapt to the market shift
What kind of intelligence and data telecom operators will need to fuel AI and their business objectives
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