Give devices a second life – in record time through intelligent automation
We understand that as a logistics provider you need to work at a tremendous scale and speed and process devices quickly and cost effectively. What we often see is that manual processes and fraud checks can get in your way. In addition, complex processes and training may slow you down further.
Our dDLM platform helps you change the engine while operating to deliver higher units per hour, more productive line operators and optimized device margins.
Intelligent automation at work to maximize units per hour
Some solutions promise more than 30 units per hour (UPH) which can only be realized under laboratory conditions. The reality is often only 15-20 UPH. MCE’s solution and implementation experience help you optimize UPH through automation, guided flows and fast-tracking devices based on gathered insights.
In addition, we can connect upstream data to downstream processes to achieve even higher rates of 35-50 UPH. With our advanced device recognition (ADR) we can determine if the device has already been processed and certified, saving you from repeating work, e.g., regrading, re-triaging, re-wiping, rechecking for fraud or lock status, and allowing you to fast-lane the device. Furthermore, our solution is not impacted by iOS updates, avoiding the typical operational stoppages associated with other solutions. MCE’s completely automated software flashing (ROM) Management and distribution enables continuous operation with no downtime.
Your line operators will thank you
While UPH goes up, thanks to better intelligence and upstream connectivity, your line operators can easily keep up with the pace change.
There are multiple events where the productivity driver is empowering the operator to work faster while feeling less pressure. There is one comprehensive training. Typical retraining needs such as OEM and grading updates are completed in the background and do not effect the operator’s work. The use of guided flows avoids mistakes and rework through enforced objectivity. Manual steps are replaced by end-to-end automation, e.g., simplifying device recognition and lock detection, grading decision, fraud detection, running in the background.
Optimize device margins
There are three key levers to help you optimize device margins, higher cycle time acceleration, pre-shipment information and turning inoperable devices into sellable devices.
Realize higher average selling price (ASP) thanks to cycle time optimization
Save costs through leveraging pre-shipment information
Make inoperable device sellable, unlocking untapped revenues
For operators using MCE upstream, there are additional benefits: knowing the grade helps determine the right destination prior to arriving at central depot, i.e., buffing & re-kitting of devices good enough to resell, refurbishment if net margin is higher than immediate selling, normal processing in depot.
For the world's largest networks
Bridge legacy and AI-native with MCE
Field-proven technology that delivers and manages device life-cycle services across every user, every touchpoint, every channel.
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One Platform. Every Touchpoint.
MCE is the AI-native experience layer for telcos, connecting legacy systems, real-time data, and intelligent workflows to power every customer interaction.
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